The shop at 670 East Grove Street
What to tell us when you call
Have the year, make, model and mileage ready, then describe what it does and when it happens. Ten quick items below; tick them off, print them or copy them.
Call (775) 829-1333
Closed now. Opens Monday at 7:30 am.
The checklist
A-1 Transmission · (775) 829-1333 · 670 East Grove Street, Reno, NV 89502 · Monday to Friday, 7:30 am to 5:30 pm
- Year, make, model and engine size
- Mileage (roughly is fine)
- Automatic or standard (manual); 2WD, 4WD or AWD
- What it is doing, in your words
- When it happens: cold or warm, which gear, what speed, uphill or towing
- Any warning lights or codes (write the code down if a scanner read it)
- Fluid: did you see a leak? What color, how much?
- Recent work: fluid service, repairs, a new battery or anything else
- Can it still be driven, and how far is it from the shop?
- Where the vehicle is right now
A clear description on the phone helps the mechanic tell you whether to drive in, take it easy or plan a tow, and what to expect at the shop. Nobody expects you to know what is wrong; describe what you notice.
Tips that make the call faster
- Say when it started and whether it is getting worse
- Note whether it happens cold, warm or only after a long drive
- If a parts store read a code, write the code down exactly (for example P0700)
- If you checked the fluid, note the color and smell