The six bays at 670 East Grove Street
What to expect at the shop
Expect a phone call or a walk-in during business hours, a diagnosis, and a plain explanation of what your vehicle needs before any work. A-1 Transmission has served Reno drivers since 1968 under the motto "Quality Service. Honest Mechanics."
Closed now. Opens Monday at 7:30 am.
If you have never been to a transmission shop, the unknowns can feel bigger than the repair. The shop's own words set the tone: "We will help you as quickly and efficiently as possible so that you can get back on the road and back to the business of your life." Here is how a visit usually goes, in the order you will meet it.
The first call
What happens when I call?
Call (775) 829-1333 Monday to Friday from 7:30 am to 5:30 pm. The shop asks about your vehicle and what it is doing, and tells you how to proceed.
What should I have ready?
The year, make, model and engine, the mileage, and a short description of the problem. The call checklist has the list.
Do I need an appointment?
Appointments are suggested and walk-ins are welcome during business hours. See appointments and walk-ins.
At the shop
What happens when I arrive?
You describe the problem to the person at the counter at 670 East Grove Street, and the vehicle is looked at. The hours and location page shows how to find the shop.
How is the vehicle diagnosed?
With questions, a look at the fluid, a scan for codes and a road test. See how diagnosis works.
Who works on my vehicle?
The shop says: "Each of our mechanics is fully certified and licensed to repair your car, truck or SUV."
The explanation and the decision
Will I be told what is wrong in plain words?
Yes. The shop explains what it found, what the options are and whether the repair is small or large.
Will I be pushed into extra work?
The shop's promise reads: "We will never try to sell you a service you don't need."
How long will it take and what will it cost?
That depends on the vehicle, the parts and what the diagnosis finds. Call and ask; the shop will tell you for your vehicle.
When the work is done
How do I pay?
Visa, Mastercard and cash are accepted; see payment.
Is there a warranty?
Ask about warranty coverage when you call. The shop will tell you what applies to your repair.
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